Payment Manager

Now we’re on the hunt for a skilled individual to join our ranks and it is important for us that you love games. Also you have a knack for bringing your creative ideas to life, have an eye for detail and work effectively in a team. If you’re ready to power up our team, we want to hear from you!

For which tasks (responsibilities)?

• Conduct analysis, evaluation, and monitoring of payment efficiency;

• Manage relationships with key payment providers to ensure seamless transactions;

• Support and enhance current payment flows in collaboration with internal teams, aiming to boost conversion rates and minimize user disputes;

• Participate in reconciliations with external payment service providers and payment reporting;

• Assist in local payment solutions market analysis;

• Implement initiatives to reduce payment costs, optimize payment performance, and streamline cash flow;

• Work closely with internal tech teams to ensure uninterrupted payment processing and minimize transaction errors;

• Address escalations or issues impacting customers, and drive projects to enhance customer experience;

• Contribute to the creation or revision of policies and system

What kind of professional are we looking for?

👨‍🚀 YOUR IN-GAME SKIN:

• 3+ years experience as a Payment Operations Manager;

• Expertise in global payment systems, regional regulations, and norms;

• Insight into payment trends and markets in North America, Europe, CIS, East Asia, and LATAM;

• Strong analytical skills with the ability to interpret financial data and derive actionable insights;

• Proven ability to manage complex problems in e-commerce payments;

• Knowledge of OFAC/AML, Know Your Customer, and Risk Awareness principles;

• Ability to thrive in a fast-paced environment, managing both strategic and tactical projects while prioritizing effectively to meet business needs;

• Experience with credit card chargebacks and risk minimization;

• Upper Intermediate level of English.

WILL BE YOUR BOOST:

• Familiarity with cryptocurrencies and tokens is a plus;

• Experience with marketplaces; bonus points for experience with digital goods;

• Background in the gaming industry;

• Understanding of Steam operations;

• Knowledge of CS2, CS:GO, and Dota as a significant plus.

Why do we enjoy working here?

🧞‍♂️ OUR SUPERPOWER:

• Start working at a time that's comfortable for you;

• Weekend every first Friday of the month;

• People Partner who will always support you in word and deed;

• Rewards for cool work;

• Input on project direction in a bureaucracy-free environment;

• Regular performance reviews and personal feedback sessions;

• 18 paid vacation days and 7 sick leave days;

• Support for professional development, including events (we went on a MAJOR trip to Copenhagen, for example), certifications, and educational materials;

• Assisting with the accounting and tax management for individual entrepreneurs in Ukraine and tax coverage;

• English language and wellness support budgets;

• Anniversary and performance bonuses;

• No time tracking;

• We purchase CHARGING STATIONS for our spacers.