Community manager

Xoilium is an innovative game studio at the forefront of the rapidly evolving gaming industry. With a passion for creativity and cutting-edge technology, we specialize in developing Web3 games that revolutionize the gaming landscape and offer new opportunities for players worldwide. We believe in the power of play-to-earn gaming to transform traditional gaming experiences as we create immersive worlds where players can not only enjoy captivating gameplay but also earn real rewards and participate in vibrant in-game economies.

What are you working on?

• The name of the project(s): Community manager
• Genres: Strategy, Card and/or Board
• Platforms: Mobile

For which tasks (responsibilities)?

• Responsible for the engagement and sentiment of the project and brand community.

• Plan, schedule and execute activities and initiatives for the community for positive community engagements and sentiment.

• Coordinate and manage community managers / mods team schedules for consistent presence on social channels.

• Maintain and communicate to followers and community members through social networks and maintain engagement through those channels.

• Sync with product and management on project and company updates and communicate it externally.

• Summaries and relay community feedback and issues to relevant internal stakeholders in a timely manner.

• Develop and implement crisis communication and management where required.

• To support professional and efficient engagement with the community and positive brand reputation.

• Manage and escalate or respond to customer issues/support requests and tickets in a professional and collaborative manner.

• Analyze and report on engagement and sentiment metrics.

• Support the development of player-facing resources and content to enhance and deepen the player experience.

What kind of professional are we looking for?

• You’ve got a solid 3+ years of experience in community management, ideally within the Web 3

• Know the cryptocurrencies and NFTs industry

• Strong understanding of customer success and user retention strategies

• Excellent communication and interpersonal skills

• KPI and performance measuring oriented

• Familiar with X, telegram, discord and other social networks engagement features

• Proven ability to multitask and manage multiple projects simultaneously

• Ability to work effectively in a fast-paced, dynamic environment

• Passion for the Web3 ecosystem and a deep understanding of its trends and developments

What is important for us in a person?

• A self-driven personality and the ability to work both alone as well as a part of a team.

• A passion to push yourself and learn new skills

• Work remotely inside the European time zones office hours

Why do we enjoy working here?

• Become a key stakeholder in an established company within the emerging blockchain based gaming space

• We value flexibility and diversity, we are location- independent

• We value and reward talent and creativity

• We’re big on teamwork and collaboration

• Like our games, we take FUN seriously

• We are growth- minded and we encourage learning and knowledge- sharing

• You will enjoy autonomy and creative freedom

• We offer competitive salary